About the Author: RICHARD MURCH has worked with IBM and Andersen Consulting. He iscurrently a Project Manager and Consultant in Columbus, Ohio. A regularspeaker at systems development conferences throughout North America, Europe, Asia, and the Pacific, he has managed IT projects of virtuallyevery type and size over a period of 30 years. His Prentice Hall booksinclude Project Management: Best Practices for IT Professionals, and Intelligent Software Agents.