Organized by how a practitioner interacts with a patient, following a logical order from the initial greeting, to taking the patient's history, positioning the patient for an examination, and then performing any kind of procedureDetails key vocabulary and phrases for front office exchanges between clients and staffTerminology covers a variety of topics that are essential to effective communication in the veterinary office, related to both procedures and administrationIncludes several different ways to ask the same question so users will be able to select the expressions that they like best and find easiest to remember