Faced with people we don't like or don't understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Leader's Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches how to approach difficult people in productive ways. Specifically, participants will be learn how to Draw out people rather than closing them down Overcome their own barriers to understanding others Look beyond the surface to learn what make people "tick" Take a novel approach when a relationship feels stuck About the Author: Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart. Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.