About the Author: MING-LI SHIU, PhD, works for Delta Electronics, Inc., where he executes strategic quality initiatives to revamp R&D operating models and improve technology and quality. Supervised by quality management guru, Dr. Noriaki Kano, in Japan, and working with corporations including Delta on engineering projects, he is an expert in Japanese methods of technology and product development. JUI-CHIN JIANG, PhD, is the Associate Professor and former chair of the Department of Industrial and Systems Engineering of Chung Yuan Christian University, Taiwan. He is Chair of the CYCU Quality Research Center and is a senior business consultant to corporations and government institutions. MAO-HSIUNG TU is the President of D&N Business Consulting Co., Ltd., and the founder and chairman of the Association of Quality Managers (AQM). He helped Philips (Taiwan) win the Deming Application Prize and the Japan Quality Medal in 1991 and 1997.