This is the second version (2020) of the Certified Executive Assistance Professional CEAP Body of Knowledge textbook. What is Certified Executive Assistance Professional "CEAP" Certification? Certified Executive Assistance Professional "CEAP" is a certification for professionals who demonstrate knowledge, skills and competencies in executive assistance and office administration as per the requirements of the Canadian College for Leadership and Management "CCLM". CEAP's are effective assistants to executives; whether CEO's or COO's. They are effective in managing their activities, dress and dine for success and master business etiquette and are effective gate keepers for their managers and executives. What is the CEAP Certification Body of Knowledge? The CEAP BoK comprises of various themes of knowledge and skills which a CEAP must demonstrate competency in. A CEAP: -Understands how to deal with their managers, has effective time and meeting management skills, and is effective gate keeper. -Is organized, administers office work and workplace effectively and communicates effectively, both verbally and non-verbally. -Understands etiquette, professional in meeting and greeting people and dines and dresses for success. -Has efficient and effective writing skills for professional emails, business letters, reports and proposals. -Is presentable, confidently addresses media and the public with unique public speaking skills, when required. -Is personally organized with unique skills to prioritize and schedule activities. -Is productive with clear goals and objectives. -Is ethical, endorses and enforces ethical practices and respects people's rights in workplaces.