Why should we adopt a Service recovery framework? Do we cover the five essential competencies-Communication, Collaboration, Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new Service recovery in a volatile global economy? How do you determine the key elements that affect Service recovery workforce satisfaction? how are these elements determined for different workforce groups and segments? What are your current levels and trends in key measures or indicators of Service recovery product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings? What other organizational variables, such as reward systems or communication systems, affect the performance of this Service recovery process? This easy Service recovery self-assessment will make you the credible Service recovery domain leader by revealing just what you need to know to be fluent and ready for any Service recovery challenge. How do I reduce the effort in the Service recovery work to be done to get problems solved? How can I ensure that plans of action include every Service recovery task and that every Service recovery outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service recovery costs are low? How can I deliver tailored Service recovery advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service recovery essentials are covered, from every angle: the Service recovery self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service recovery outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service recovery practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service recovery are maximized with professional results. Your purchase includes access details to the Service recovery self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.