Over the past 15 years Nancy Kline has identified 10 behaviors that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and liveThe power of effective listening is recognized as the essential tool of good management. In this book, Kline describes how we can achieve this, and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems or build stronger relationships, this book offers you a new world of possibilities.