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    Art of Gaining and Retaining Customers

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    Revision with unchanged content. As classical mass advertising is losing effectiveness to generate revenues, mar-keting managers attach importance to alternative methods to gain and retain customers. In particular, sales promotion activities are popular to give pro-spect customers an incentive to buy, whereas the relationship approach aims at establishing a long-lasting bond between provider and c

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    English

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    Revision with unchanged content. As classical mass advertising is losing effectiveness to generate revenues, mar-keting managers attach importance to alternative methods to gain and retain customers. In particular, sales promotion activities are popular to give pro-spect customers an incentive to buy, whereas the relationship approach aims at establishing a long-lasting bond between provider and customer. In order to find out whether these tendencies provoke the desired actions, a survey among German consumers was conducted, investigating their attitude to-wards determined marketing tools and each tool's impact on the purchase decision-making process. The existing deal-proneness towards the promotion tools samples, coupons, premiums, loyalty cards and sweepstakes and their ability to provoke purchase and re-purchase was examined. Further, this re-search states possibilities to connect short-term activities with the long-rang-ing relationship approach and is therefore of high value for marketing mana-ger and consultants, company management, lectures and students of busi-ness and media & communication studies; as well as for everyone who is curi-ous to know which promotion tool is the German's favourite one.



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