The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.About the Author: Privatized from HMSO in 1996, TSO has a 200-year inheritance of secure, no-fail delivery to Her Majesty's Government and Parliament and it is the largest publisher in the UK by volume, publishing over 15,000 titles a year.