The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world.About the Author: AXELOS mission is to make professionals in project management, IT service management and cyber resilience more effective with certifications and guidance. These methods, including ITIL(R), PRINCE2(R), MSP(R) and a collection of best practice products are adopted by private, public and voluntary sectors in more than 150 countries to make both individuals and organizations work more effectively.