Although this book was written for the Hospitality Industry, any labor intensive industry would benefit from understanding the simple concepts explained in this book. Employee Engagement is not rocket science and is easy to incorporate into your daily management style...this book explains how you can grow yourself, department and organization.About the Author: Randy Starr started his hospitality career as a part time front desk clerk, working in every department in a hotel and running up the ladder of management with one of the largest hotel companies in the world, gave Randy insights and experiences that need to be passed on to others taking on the Hospitality Industry.